RESOLVE CONFLICTS CONSTRUCTIVELY, COMPASSIONATLY, AND COLLABORTIVELY
Participant Profile
Managers
Facilitators
Trainers
Sales Agents
Engineers
Supervisors
Meeting Organizers
Workshop Duration
3-5 hrs.*
Group Size
12-25* participants
Workshop Materials
Research Report
Power Point Presentation
Activities Packet
Tools and Techniques Packet
Evaluation Report
The Purpose
The purpose of this workshop is to provide participants with practical tools and techniques to manage conflictive situations constructively focused on the opportunity to understand oneself and others compassionately to better relationships.
The skills acquired in the workshop will help participants recognize the various expressions and behaviors to address situations assertively in meetings or conversations.
The Problem
Several problems occur at a workplace when diverse personalities with different agenda and focus. Everyone pushes to promote their agenda and satisfy their interest. It is crucial skills for managers and facilitators to resolve conflictive situations constructively. Otherwise much of time wasted on managing interpersonal conflicts that:
Infuse bad energy and low morale
Decrease productivity and stalls project and business initiatives
Poor quality decisions and solution that emotionally driven
Workshop Questions
Participants develop power tools to understand and resolve conflicts. Do you know how to:
Resolve conflictive situations constructively to bring the best out of each personality?
Identify the phrases that indicates differences in needs or objectives?
Transform these phrases to constructive conversations to close the disparities?
Conclude the conversation with mutual understanding?
The Program Outline
The program engages participants in a stimulating learning experience to:
Explore the scenarios that create conflictive situations
Identify the personality types and their focus
Understand the motivation behind the behaviors
Acquire tools to convert conflictive situations to constructive solutions
Create do’s and don’ts for your company
Be Your Own Master!
Think critically, communicate assertively, and act responsibly to:
Gain confidence, resilience, appreciation, and integrity
Achieve your objectives and needs
Manage expectations with ease
Foster better relationships with friends and family
